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In this changing environment, independent pharmacies face increasing competition from retail, online, regional, and mail-orderpharmacies. To stay competitive, it is key for independent pharmacies to adapt to changing patient needs by leveraging technology and providing elevated patientcare beyond their medication needs.
Theyre blamed for everything from insurance issues and drug shortages to skyrocketing drug prices, while the credit for the lives they save often goes unnoticed. They’re not only trying to fill prescriptions but also fighting with insurance companies, dealing with dose changes, and managing multiple other tasks.
In 2008, the Center for Medicare & Medicaid Services (CMS) created the Five-Star Rating System, also referred to as Star Ratings , to evaluate health plans for service quality, patientcare, and medication adherence. CMS applies Star Ratings at the plan level, which in turn create performance metrics for their pharmacy network.
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