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But the worm was in the fruit, as, even in the US, pharmaceuticalcompanies struggled to transform the market into a consumer good market model. As you can see, becoming truly customer centric is not equivalent to writing it in your values and then doing a few webinars with experts. First, the famous Next Best Action.
Vaccines can cause side effects such as soreness or redness at the injection site, have high costs for pharmaceuticalcompanies and consumers, and aren’t always 100% effective. Pharmacists can direct patients to resources for further education on immunizations. It’s important to address these concerns with patients as well.
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