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Humana , a US-based health insurance company, took advantage of a few Salesforce products at once to build a single view around their customers. Also, providers can easily find and scheduleappointments for patients and empower them to complete pre-visit and post-visit activities. With Salesforce, they do it for 15 minutes.
Did everything go smoothly before, during, and after their appointment? While its sometimes confused with patient experience, which focuses on the nuts and bolts of what happened, satisfaction is more about how those events made the patient feel. Why does this matter?
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