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Vow Interactive Voice Response (IVR) More vaccines and testing appointments mean more patient inquiries and inbound calls. Vow IVR simplifies call volume management, helping you filter and direct incoming phone calls so your staff can focus on providing quality patientcare.
In 2008, the Center for Medicare & Medicaid Services (CMS) created the Five-Star Rating System, also referred to as Star Ratings , to evaluate health plans for service quality, patientcare, and medication adherence. CMS applies Star Ratings at the plan level, which in turn create performance metrics for their pharmacy network.
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