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At the same time, Viseven never misses an opportunity to share our findings and insights with colleagues and clients in our blogs, during live webinar sessions with top industry experts, and, of course, at global events. Top Publications and Webinars of the Year. Both webinars can be viewed on our YouTube page.
In addition to the number of customer interactions, the quality of customer experience is also an important KPI for omnichannel marketing. This includes the quality of customerservice, the ease of navigation, the speed of page loading, and the overall user experience.
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