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Step 3: Insight Into Your Pharmacy Profit—Reflect on This Year’s Wins (and Challenges) Take a moment to give yourself a pat on the back. Running an independentpharmacy is no small feat, and you’ve navigated another year of PBM shenanigans, staffing challenges, and changing regulations.
In today’s world, these so-called soft skills are the real hard skills that can drive serious pharmacy profit. And here’s the thing: as an independentpharmacy owner, you’re already in the people business. Now, more than ever, it’s vital for your independentpharmacy. Is it customerservice?
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