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This is especially important for customer-facing staff on the front line of the pharmaceutical sector as they can be updated on new procedures, security alerts, compliance changes or information on the production of a new drug almost instantly. In addition, she worked as head of inspectorate and licensing for the MHRA from 2004-2006.
John Mack (PG): I think 2006 to 2012. I guess this goes back to 2006 again. Don Langsdorf (EHS): Right, it’s a real-time conversation with your customer. RJ Lewis (EHS): remember standing up a conference and saying this, you know, what, why are we calling it social media instead of just calling it customerservice?
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